Human Resources Professional | Hotel Operations Leader | Life-Long Learner | Creator | Father | Husband

</aside>

<aside> ☎️ 646.522.1132

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/d67aa36d-ad4a-483a-ae0f-19b3a73f9211/download.jfif" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/d67aa36d-ad4a-483a-ae0f-19b3a73f9211/download.jfif" width="40px" /> LinkedIn Profile

</aside>

Hello! 👋

I've been working in hospitality for over 2️⃣0️⃣ years, living and breathing customer service and employee engagement. There are few things more rewarding than giving that 💥Ah-Ha💥 moment to a colleague who has been doing their job longer than I have been alive and helping them see things in new ways. Even better is when I can use my critical thinking and creativity to find a way to make their job easier or more effective. After 1️⃣2️⃣ years in hotel operations, I started my transition into Human Resources.

Before landing in H.R., I led a project with the goal of increasing productivity 📈 around my hotel through new SOPs, removing obstacles, increasing efficiency and analyzing data trends of payroll, operating costs & time-motion studies. This transition-role expanded my mind 🧠 to see how all of the functions of the hotel worked together and made me even more impactful in my role as an HR leader by being able to balance colleague engagement 🥳, guest needs 🛀, and financial goals 💰.

Outside of work I'm a family-man 🏡 and in my free time I study 📚 advancements in organizational tools and theory 🛠, web/app design 🤳, and personal growth/management 👨‍💻.

🛌 Work Experience

Hyatt Regency Jersey City

Director of Human Resources

👀 Watch an episode of “Learning with Kevin”:

https://www.loom.com/share/81de3c4e5efc4531833fa678defb388a?sharedAppSource=personal_library

May 2021 - Present

Created efficiencies and automations to adjust HR operations from 3-person team to being the only representative.
Handle all COVID-19 cases and contact tracing in accordance with hotel policy, union policy, and state/federal requirements.
Negotiate with local unions for dispute settlements and operational changes.
Organize volunteer and charity fundraising/activities including BikeMS – NYC and shadow program with Jersey City Board of Ed.
Conduct training workshops (customer service, productivity, labor relations) and created online-video training series ( 👈 watch an episode to the left).

Hyatt Hotels | New York, NY

November 2018 - May 2021

Associate Director of Colleague Relations - NYC

Oversees all HR functions for five Hyatt hotels in NYC of various brands and segments
Designed and implemented an innovative process to manage all labor relations concerns and the tracking of new hires from the application process through on-boarding
Led all aspects of Learning & Development for 2,000 colleagues
Negotiate and work with local Unions on grievances, arbitrations, agreements

Grand Hyatt New York

April 2013 - November 2018

Assistant Director of Human Resources

Oversaw all on-site Human Resources functions for 900+ employees
Led all engagement events such as employee recognition & awards banquets
Managed Labor Relations for Union employees through investigations, discipline, negotiations, and worked closely with Union Business Agents
Created and facilitated multiple trainings and workshops for topics of caring for others, labor relations, risk and safety management, and payroll to encourage the growth and development of employees

Productivity Manager

Lead project manager and initiative-activator for goal of reducing annual payroll by $3.1M
Created severance plans and initiatives for all operations areas of the hotel to improve productivity and profitability
Led weekly performance evaluation calls with Hyatt Corporate, General Manager, and Leadership Committee
Prepare scheduling forecast for operational managers and host daily recaps of prior day’s performance

Front Office Manager

Drop down to read an email to my General Manager about how I turned a guest into a loyalist
Responsible for scheduling for team of 55+, hiring, terminating, annual evaluations, and customer satisfaction
Maintained relationships with VIP guests to learn their preferences and exceed expectations
Manager on Duty for 1,306 room hotel with mixed clientele
Increased upsell revenue, customer service scores, and employee engagement scores year-over-year

Executive Housekeeper

🎬Watch my unique initiative to address a top customer compliant:

The War on Hair GHNY

Responsible for scheduling for team of 280+, annual evaluations, interviewing, discipline, customer recovery, negotiations with Local 6 Union.
Trained, developed, and coached 18 managers and interns who reported directly to me
Payroll management of over $13.5 million/year, inventory/purchasing management of over $1.5M/year
Coordinated hotel-wide events for high-profile functions such as United Nations General Assembly, Tennis US Open, MLB All-Star Game, NFL Superbowl, corporate CEO’s and Executives, top loyalty guests and political figures from around the world